Privacy Policy

Effective date: October 20, 2026
5W Digital Co. (“5W,” “we,” “us”), Seguin, Texas · darren@5wdigitalco.com · (512) 981-6006

This policy explains what information we collect through 5wdigitalco.com and in our client work, how we use it, and the choices you have. Our services are for businesses. Most of what we collect is business contact information.

1. Information we collect

What you give us on the website

Free Map Check form: business name, mobile number, and trade.
Book a Call form: business name, mobile number, and the day and time you choose.
Checkout form: your name, business name, mobile number, email, trade, city, and current website or Google listing, if you have one.
Email, calls, and texts you send us, and their contents.

Payment information. Stripe processes all payments. You enter card details on Stripe’s checkout page, and we never see or store your full card number. Stripe gives us limited details such as your name, email, billing details, the amount, and the payment status. Stripe’s privacy policy: https://stripe.com/privacy

Information collected automatically

Google Analytics. We use Google Analytics to understand site traffic and actions such as clicking the phone or email link, starting checkout, or submitting a form. Google Analytics uses cookies and similar technologies. It collects data such as pages visited, approximate location, device and browser type, and the referring site. How Google uses data from sites that use its services: https://policies.google.com/technologies/partner-sites
Hosting and forms. Netlify hosts the site and receives form submissions. Netlify keeps standard server logs, such as IP address and browser type, to run and secure the site. It checks form submissions for spam, which may include sending them to its spam-filtering provider.
Embedded Google reviews. An Elfsight widget shows our Google reviews. It loads from Elfsight’s servers and may collect technical data such as your IP address.

Information we receive while doing client work. To deliver our services, clients may give us manager access to their Google Business Profile and their domain or DNS settings. They also send us business details, photos, logos, and content. We ask clients never to send passwords. We use invite-based access instead.

2. How we use information

To reply to you, record your free Map Check video, and schedule calls
To process orders and payments and manage subscriptions
To deliver our services (websites, Google Business Profile setup and management) and send monthly reports
To send service messages, such as onboarding, status updates, and billing notices
To send occasional business emails about our services. You can opt out at any time (see section 5)
To text you about your request, if you gave us your mobile number and agreed to texts (see section 5)
To understand and improve the website
To meet legal, tax, and accounting obligations and prevent fraud

3. How we share information

We do not sell personal data, including sensitive data, and we do not share it for targeted advertising. We share it only:

With service providers that help us run the business: Stripe (payments), Netlify (hosting and forms), Google (Analytics, and Google Business Profile for client work), Elfsight (reviews widget), and Namecheap Private Email (email)
When the law requires it, or to protect our rights or someone’s safety
If the business is sold or reorganized. The information would then go to the new owner under this policy

We do not share your mobile number or texting consent with anyone for their own marketing.

4. How long we keep information

Website form submissions: in our forms provider and email for up to 12 months after our last contact with you, unless you become a client.
Client records (project files, access logs, reports): while you are a client and for up to 12 months after. Billing and tax records are kept as long as tax law requires.
Opt-out records (“do not email,” “do not text”): kept so we can honor them.

You can ask us to delete information we no longer need. See section 5.

5. Your choices

Email: reply “unsubscribe” or “no thanks” to any marketing email. We will stop within 10 business days, usually much sooner.
Texts: reply STOP to any text and we will stop texting you. Reply HELP or call (512) 981-6006 for help. Message and data rates may apply.
Cookies and analytics: you can block or delete cookies in your browser. Google offers a browser add-on to opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
Access, correction, deletion: email darren@5wdigitalco.com with your request. We will verify it is you and respond within 45 days. If we say no, we will explain why, and you can reply to ask us to reconsider.

6. Security

We use reasonable measures to protect information. These include invite-based access instead of shared passwords, and payment processing through Stripe. If a security breach affects your sensitive personal information, we will notify you as the law requires. No way of sending or storing data is completely secure.

7. Children

Our services are for businesses. We do not knowingly collect information from children under 13.

8. Changes

We may update this policy. The effective date at the top shows when it last changed. If a change is significant, we will note it on this page.

9. Contact

5W Digital Co. · Seguin, Texas · darren@5wdigitalco.com · (512) 981-6006